This document defines the conditions applicable to sales concluded between the persons making a purchase via the SO BOUBOU website, hereinafter referred to as "the customer" and, on the other hand, the company SERCAN EFUA, hereinafter referred to as "SO BOUBOU". These conditions only concern non-commercial individuals.

Legal Notice

The website is published by the company SERCAN EFUA whose registered office is located at 10 rue de Guerlande, 33360 Camblanes-et-Meynac, France, SIRET: 749 851 226 00011, Legal form: Auto contractor

Terms of the offers

SO BOUBOU reserves the right to adapt or modify at any time these terms and conditions of sale.

The items offered for sale on SOBOUBOU are presented and detailed so that all consumers are able to know the essential characteristics of the products they would like to buy (Article L 111-1 of the Consumer Code). Items sold by SO BOUBOU are craft products. As such, there may be slight differences (eg color, size, pattern ...) between the characteristics mentioned on the sheet "product" and the article delivered. The photos that illustrate the description of the articles are given for information only and are not contractual.


Prices are quoted in Euros, USD and GBP and are valid only on the date of the order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. VAT is not applicable, according to art. 293 B of the CGI.

Items will be billed based on rates in effect at the time of order registration. They remain the property of SO BOUBOU until the complete collection of the price by SO BOUBOU. This price is payable in full and in one installment.

SO BOUBOU reserves the right to revise its prices at any time but agrees to apply the rates in force at the time of order and, subject to availability on that date.


The customer can place an order on the website, according to the following process:

Choice of articles and addition to the basket
Validation of the contents of the basket by summary of the order
Identification on the website if the customer is not already identified
Choice of the delivery address
Choice of delivery method and acceptance of the GSC
Choice of payment method
Validation of payment

The customer will be able to visualize during these different stages the detail of his order and its total price and to correct possible errors, before confirming this one to express his acceptance.

The order will not be definitively recorded until the last validation of the payment screen of the order.

From the last click of acceptance, the order is considered irrevocable: the user declares to have read and accepted these terms and conditions of sale before placing an order. Validation of the order is therefore acceptance of prices and descriptions of products available for sale.

It is expected, from the registration of the order, sending an email to the user. This email confirms that the order has been taken into account by SO BOUBOU, not that the ordered product is available.

SO BOUBOU undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more item (s) ordered (s), SO BOUBOU undertakes to inform the customer as soon as possible, and if necessary to repay it no later than 30 days after payment money paid. The customer will then have the choice to request either the refund of the sums paid, or the exchange of the product by an article of the same value.

SO BOUBOU retains ownership of the items until full payment of the order, that is to say the collection of the price of the order.

SO BOUBOU reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order or which would present to him any form of risk.

Shipping and delivery

Packages are usually shipped within 48 hours after receiving your payment. The standard shipping method is the Colissimo followed (delivered without signature) La Poste. If you want a discount with signature, an additional cost applies, thank you for contacting us. Other modes of distribution may be offered in relay points (except Metropolitan France and overseas).

Shipping costs include packing, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in one order. We can not group two separate orders and you will have to pay shipping costs for each one. Your package is shipped at your own risk, special care is taken with the package containing fragile products.

Packages are oversized and protected.

Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded.

In the case of a mistake by the customer in the delivery address does not allow the carrier the proper delivery of the package to destination, the responsibility of SO BOUBOU can not be committed. In this case, the package will be returned to the premises of SO BOUBOU who will contact the customer through the contact information that it has provided, to obtain a correct delivery address. From then on, the parcel will be redirected to the right address at the sole expense of the customer. The latter can receive his parcel against reimbursement of the amount of shipping costs related to this re-shipment.

The customer is required to check the condition of the items delivered.

Any anomaly concerning the articles (damage, missing article compared to the order form, damaged or open package, broken article, defective ...) must imperatively be indicated within 14 days of delivery.

Taxes and customs duties

For all deliveries outside Metropolitan France, customs duties may be required by the authorities of the country of receipt of the order. These customs duties, taxes, fees or other charges on the occasion of the importation of goods are the responsibility of the consignee (as importer of the product concerned) upon receipt of his package. The amounts of these taxes depend on the regulations in force in each country of destination. It is therefore the responsibility of the Customer to contact the local authorities concerned to obtain the necessary information and to ensure that the specific formalities for the importation of goods are respected.


Payment for purchases is made at the customer's choice by:

PayPlug Bank Card: Purchases made on the SO BOUBOU website are secured by the Payplug system. The payment method proposed is SSL secure payment associated with SMART 3D SECURE technology. This payment protocol is standard and recognized worldwide for the protection of data transmitted over the Internet.
The data provided by the user on his card (number, date of end of validity, etc ...) are encrypted before sending his post to the payment server Payplug.

PayPal: PayPal is the reference solution and the security reflex on the online payment market. Pay simply and quickly with your credit card without communicating the number to the merchant.
Secured: The number of your credit card is never revealed to the merchants. 100% protection against unauthorized payments made from your account. Each purchase is confirmed by a receipt.
Convenient: Pay faster when you buy online. Pay with your card or bank account. You have the choice. You do not need to re-enter your information.
Already have a PayPal account? Use your PayPal account and pay for your order safely without sharing your bank details.

Check: In case of payment by check, it must be issued by a bank domiciled in France and made payable to SO BOUBOU or EFUA SERCAN. It is to be addressed to SO BOUBOU, Ms. Clarisse Efua Sercan, 10 rue de Guerlande, 33360 Camblanes-et-Meynac, FRANCE.
The ordered items are then reserved 5 days from the date of order. After this period and in the absence of effective collection, SO BOUBOU reserves the right to cancel the customer's order. The check will be returned to him upon receipt.
The collection is made upon receipt of the check.

Exchange, Return and Refund

The customer has a legal period of 14 days from the receipt of his order to exercise his right of withdrawal from the date of receipt of the goods without having to justify reasons or to pay penalties.

The returned item (s) must be returned perfectly intact, unused and in their original box.

Before any return, the customer must first contact SO BOUBOU by phone or email to get a return number.

The expenses related to the forwarding in recommended mode are the responsibility of the sender, except in case of lack of conformity of the delivered products compared to the order. No fold shipped in COD mode will be accepted by SO BOUBOU.

Upon receipt of the package, SO BOUBOU will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage render the items unfit for sale. If the return is refused by SO BOUBOU, the items will then be returned to the customer at SO BOUBOU's expense without the customer being able to demand any compensation or reimbursement right, with the exception of the subsequent exercise of his warranty rights on the goods. sold.

In return for compliance with the procedure above, SO BOUBOU undertakes to exchange or refund the product within a maximum of 30 days after receipt of the returned merchandise.

In case of exchange of product (s), the costs related to a new delivery of products are the responsibility of the customer. Furthermore, in the case of an exchange, if the returned items have been visibly used or damaged by the customer and this use or damage renders them unfit for sale, SO BOUBOU may exercise any corresponding recovery actions with the customer .

Copyright and intellectual property

All items on this site are protected by the provisions of the Code of Intellectual Property. Accordingly, the reproduction, or imitation, of all or part of this site without our express agreement, prior and written, is strictly prohibited.

It is strictly forbidden to collect and use the information available on this site for commercial purposes. This prohibition extends in particular, without this list being limited, to any editorial element appearing on the site, to the presentation of the screens, the logos, images, photos, graphics, of whatever nature they are.

Protection of personal data

In application of the law n ° 7817 of January 6th, 1978 relating to data processing, the files and the liberties, you have a right of access, modification, rectification and suppression of the data which concern you (art. 34 of the law "Informatique et Libertés").

You can, at any time, ask to exercise this right by contacting us by email at the address, or by sending us an email at the following address: So Boubou, Mrs Clarisse SERCAN - 10 rue de Guerlande - 33360 Camblanes-et-Meynac.

For information on the collection, processing and use of your personal data, we invite you to consult this document relating to the protection of personal data.


The responsibility of SO BOUBOU can not be retained in case of breach of one of the contractual obligations incumbent on it due to a fortuitous event or a case of force majeure as defined by the French case law.

As delivery times are indicative and therefore not contractual in nature, SO BOUBOU's liability can not be accepted in the event of non-compliance with these dates.

In no event shall SO BOUBOU's liability be liable for loss of profits, commercial losses, loss of data or loss of profits or any other indirect damage or which was not foreseeable at the time of use of the site or the conclusion the sales contract between the Parties.

The responsibility of SO BOUBOU can not be engaged for any intangible or bodily harm that could result from a misuse of the products marketed.

The photographs and illustrations accompanying the products on our website have no contractual value and therefore can not engage the responsibility of SO BOUBOU.

The responsibility of SO BOUBOU can not be engaged for all the damages inherent to the use of the Internet network (cut, worm, virus ...). The customer is responsible for the quality of the information relating to his delivery address, his email, his phone number provided during the order. SO BOUBOU can not be held responsible for the consequences that would result from an error in this information (example: delays in delivery, lack of contact by the SO BOUBOU customer service). All costs inherent to these consequences would be borne by the customer.


In the event that one of the clauses of this contract would be null and void by a change of legislation, regulation or by a court decision, this can not affect the validity and the respect of the present general conditions of sale.


These Terms of Sale consist of the entirety of the clauses that compose them. The fact for SO BOUBOU not to avail itself at a given moment of any of the clauses of these presents, can not be worth renunciation to take advantage later of these same clauses. In case of invalidity of one of them, the other clauses remain valid.


These conditions apply throughout the duration of online products offered by SO BOUBOU.


These general conditions of sale are subject to French law.

In case of dispute, the parties undertake, before any legal action, to seek an amicable solution. Complaints or disputes will always be received by SO BOUBOU with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations.

In the absence of amicable agreement, only the French courts will be competent. The court of competent jurisdiction in case of dispute shall be that of the place of residence of the defendant or, at the option of the defendant, the place of actual delivery of the product.